Housekeeping Supervisor

Housekeeping supervisors oversee the work of housekeeping staff and ensure residential, office buildings, and other facilities are kept clean and tidy. They enforce staff compliance with established safety and sanitation policies.

List of Major Responsibilities

Community Building (Relationship with property stakeholders & Team)

• Maintain strong relationships with all stakeholders through regular interactions, personalized support, and addressing their concerns promptly.
• Attend daily team meetings to ensure clear communication, task coordination, and efficient workflow.
• Attend comprehensive safety training programs for FM personnel, including first aid, fire safety, and earthquake evacuation drills to ensure expected level of performance.

Ensure Uninterrupted FM service. 

• Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards are met.
• Scheduling staff shifts and organizing replacements as required.
• Investigating and addressing complaints regarding poor housekeeping service.
• Providing training to the housekeeping staff.
• Regularly taking inventory of cleaning supplies and ordering stock as needed.
• Issuing cleaning supplies and equipment to housekeeping staff as needed.
• Screening housekeeping applicants and recommending promotions, transfers, and dismissals.
• Performing various cleaning duties in instances of staff shortages.
• Adhering to company policies and legal regulations.

Record Keeping 

• Monitor and report on the inventory of cleaning supplies
• Report, turn in and log all lost and found items

Team Development

• Attend daily morning meeting with other team members and perform assign tasks.
• Attend training for FM personnel on safety awareness issue (Fast Aid, Fire & Earth quack evacuation drill) to ensure expected level of performance.

Other Assignments

• Taking personal initiatives for self-development
• Any assignment given by the management time to time
• Regular follow-up on any communication with existing clients for any reason
• Attend management or any special meeting (as and when required)

Continuous Professional Development

• Exhibit the company’s core value in all aspects of working area

Qualification

• Proven work experience as a Housekeeping Supervisor or similar role
• In-depth knowledge of cleaning best practices, chemicals, equipment, and procedures
• Strong leadership, organizational, and communication skills
• Excellent time management and multitasking abilities
• Ability to work independently and as part of a team
• Knowledge of health and safety regulations and practices.
• High school diploma or equivalent required, additional education or training in hospitality or housekeeping is a plus